Refund and Returns Policy - Kapp and Bomber

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Made-To-Order

Please note that all Made-To-Order items are non-refundable, as they are custom-crafted to your specific measurements and preferences. This personalized process means we are unable to resell or repurpose the item, making it a final sale. We appreciate your understanding and encourage you to double-check your measurements before submitting your order.

Late or Missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@kappandbomber.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@kappandbomber.com and send your item to:

Kapp and Bomber LLC
3379 Peachtree Rd. NE Suite 700PMB 1140
Atlanta, GA 30326, United States

Shipping Returns

To return your product, you should mail your product to:

Kapp and Bomber LLC
3379 Peachtree Rd. NE Suite 700PMB 1140
Atlanta, GA 30326, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.